Thank you for shopping at Nicolas Plants.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on returns.

The following terms are applicable for any products that you purchase with us.

 

Your order cancellation rights

You are entitled to cancel your order within 3 days without giving any reason for doing so.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us on your decision by:

  • By email: info@nicolasplants.co.za
  • By phone number: 0832292697

 

Strictly we do not refund on goods but we will replace with either the same product or product of the same value.

We will replace the products no later than 14 days from the day on which we receive the returned goods.

 

Conditions for return

In order for goods to be eligible for return, please make sure that:

  • The goods were purchased in the last 7 days

The following goods cannot be return:

  • The supply of goods made to your specifications or clearly personalized.
  • The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Returning goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Corner Northumberland & Montrose Road

Northriding

Johannesburg

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable courier service. We are unable to issue a replacement without the actual receipt of the goods or proof of received return delivery.

If you have any queries about our Return Policy, please contact us:

  • By email: info@nicolasplants.co.za
  • By telephone: 0832292697